Travel agencies are notoriously crowded and chaotic. Brochures are constantly present in the mail and a lot of equipment is needed for each agent. Psychologists have conducted research that proves that the environment has a large impact on individual performance এবং and therefore productivity. While visiting travel agencies for many years, I have identified some of the principles that can make designing a productive travel agency easier and more straightforward.
Allocation of space
First and foremost, it is important to allocate adequate space for each staff member. Generally speaking, the appropriate ratio seems to be 100 – 150 square feet per employee. You can have 400 square feet of office for yourself and a conference room that takes up a further 200 square feet. Otherwise, the ratio should be kept.
When considering your layout, group specialties together – commercial, vacation or group travel, for example. Physical space for vacation sales should be determined. Similarly a separate space needs to be set up for commercial sales. The specific requirements of these two fields will be discussed later.
Keep in mind that vacation agents deal with the public and should be convenient at the public entrance. Commercial agents do not deal with the public and can stay in the back room. The physical process of producing tickets and cutting tickets should be located near an exit to reduce traffic from people delivering through the office. It is advisable to keep your original computer in a separate room.
Design of leisure department
First of all, you have to decide what business you are in. If you sell point-to-point tickets, the general configuration is an ideal copy for the general public to go to, pick up and drop off their tickets. Able to serve with – Airlines were invented long ago.
However, if you are in the business of advising vacationers, a more suitable place to discuss would be appropriate such as a small conference table with an agent at each table. A bookcase on each conference table should have resource material. We will recommend against giving any kind of reservation automation in these tables. Tables should be open, spacious and attractive. Agents need to be disciplined to keep the space uninterrupted and the pile of paper free. The reservation system for retail agents in this type of layout should be in the back of the house at the computer workstation. The same discipline applies here in keeping the station in order.
Vacation companies around the world are experimenting with video displays of destinations. Such an advantage, if you can afford it, is extremely attractive and appealing to the general public. A small room with comfortable chairs and video displays can double your waiting room. Again, the key is to keep the space tidy, attractive and as spacious as possible within the limits of your convenience.
One of the main obstacles in an attractive vacation office is the pamphlets that are piled up on the floor, in boxes under the desk, and away from the racks on the wall. If you are going to keep a brochure in your office, it is very important to set up a formal library. Someone needs to be entrusted with the responsibility of maintaining the data of this bank. To a certain extent, very little can be done to make a large number of brochures attractive. Therefore, we recommend that brochures should be kept when filing cabinets away from the general view. These brochure files must be maintained, including obsolete brochures with regular cycles. Obviously, in order for these files to be functional, an orderly indexing system needs to be found so that agents can locate a brochure at a specific destination.
Visiting an electronic message board in a vacation office adds a degree of light, color and interest to the client. A message board can display special fares, packages and destinations.
Commercial department design
Commercial travel agents basically act as order takers. Their space requirements are significantly lower than any vacation agent. Commercial reservation centers require more integrated activities and therefore need to be located centrally for supervision, with clear visibility in all areas of the reservation center. Ideally, to increase visibility, this platform should be raised six to eight inches above the floor. We offer built-in glass enclosures around the supervisor’s platform to give privacy, without losing visibility.
Because agents often have fewer workplaces, sound explosions are needed to keep the noise level of the commercial area below the edge of an illusion. We are offering raceway furniture for commercial agents that provides a 14-inch fabric panel around each workstation.
A raceway is a type of furniture designed for high-density work areas that includes a “race” or channel for each work station cable and cable. This works especially well for computer workstations. It usually comes with a sound baffle “privacy panel” around each work station.
There is also an application in the commercial section of the electronic message board, which serves as a vehicle for communicating important last minute messages such as fare changes or even important bankruptcy or major weather emergencies. They can also be used to stimulate productivity by tracking how close agents are to target sales targets.
Many of the automated accounting systems available to travel agencies operate on mini-computers that require a controlled environment. Both ADS and ABS fall into this category. These computers should be placed in a small room with a tile floor. There should be no work station in that room. There should be no equipment or supplies in that room. Ideally, no printer should be in that room. Ticket printers produce dust. Office supplies dust collection. Dust and static electricity are the enemies of a mini computer.
Every time someone walks past the computer, there is a possibility of static discharge. Stable discharge can cause a head crash, your computer is kept running until it is sent to an untrained person. Major crashes in the case of down orders are extremely costly and potentially dangerous in the case of data loss.
Remember, the goals of your benefit plan are:
Staff Provide adequate space for your staff,
Each space meets the specific requirements of each particular field and
Create a seamless environment conducive to greater agent efficiency and attractiveness.
A well-thought-out, well-designed office can maximize your professional image, reduce your costs, and boost productivity.